Our Brand Ambassador's Expertise
Key to the success of the group are the people behind the company's sales, operations, service and development. The way we communicate with others and with ourselves ultimately determines the quality of our lives. The company is focused on its people and the bringing together of like minded, driven individuals who are a pleasure to interact with and who deliver results.
Our staff are referred to as brand ambassadors and not waiters, cleaners, clerks, receptionists and chefs.
Some of our Senior Ambassadors are....
Alan VelsOverall Group Strategy, Investor and shareholder relations, development opportunities, brand development and enhancement, staff investment and development.21 years in the hotel industry |
Donald PittSignificant experience in the hotel industry on the financial side of the business. A qualified CA, he has worked in senior management at Protea Hotels and was Financial Director of a national hotel company for a number of years. Financial management is his game. |
Glyn TaylorOverall operational management of the group's hotels, making sure they operate to the standards we set in order to exceed guest and shareholder expectations.12 years in the hotel industry |
Nicole Tamine MunroBrand Management of the new Quarters Hotel brand, ensuring standards in the brand manual are exceeded, assisting on the new Quarters Hotel roll outs, training service staff in the hotels to meet brand standards.15 years in the hotel industry |
Lerina McCallAs the groups Sales and Marketing Manager, Lerina is passionate about our brand management and filling the groups hotels. 22 years experience in the hotel industry having represented two of the largest hotel groups in Africa. |
Mark Enslin12 years experience operationally in the hotel business, and a passion for new developments, Mark is involved in new projects as well as operational management of a number of the hotels. |
Ellen AucampEllen's passion is hotel operations having run and managed several large hotels, conference and convention centres. Ellen's focus is the Signature Hotels and Life Hotels brand operationally. |
Keith BentleyKeith oversees the operations of the Durban properties. With years of senior management experience Keith insists on high standards of service and insists on individual staff taking responsibility for their actions within the operation of a hotel. |
Greg Henderson - Executive ChefAs Group Executive Chef, Greg is responsible for the ongoing management of all menus and food quality of the hotels within the group. Greg believes that the perfect meal is all about the freshness of ingredients and love for the art of cooking. |
Deniesha PillayThe development and management of the in-house traineeship programme, training plans for each brand and hotel in each portfolio, skills workshops and transient sales and service training. |
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